Complaints Policy

Believing in the importance of customer satisfaction and committed to providing the highest level of service to our clients, we take all complaints seriously and appreciate any feedback you send us as it provides us with an opportunity to improve our standards.

If you are not satisfied with the level of service you have received from us, we would like you to let us know. Complaints and feedback are referred to specialized personnel.

How to File a Complaint

1. Direct Communication:

Please contact us directly through the numbers provided on the site to explain your problem clearly and in detail. Many complaints can often be resolved quickly this way.

2. Submitting a Formal Complaint:

If the issue is not resolved satisfactorily through direct communication, you can submit a formal complaint to us through one of the following methods:

  • Email: Send a message detailing your complaint by filling out this form.
  • Visit Our Firm: Visit our office through the address shown at the bottom of the page.

Required Information:

To ensure your complaint is effectively addressed, please provide the following information:

  • Your full name
  • Contact information (phone, email)
  • Case or consultation number (if available)
  • Details of the complaint, including any related documents or attachments

How the Complaint is Handled

1. Acknowledgment of Receipt:

Once your complaint is received, we will send you an acknowledgment via email within 24 hours.

2. Investigation and Review:

A specialist will be assigned to review your complaint. We will investigate the issue and review all the provided details.

3. Response:

We will contact you to inform you of the investigation results and any proposed corrective actions within 3 business days from the date of acknowledgment.

4. Escalation:

If you are not satisfied with the response or proposed solution, you can request to escalate your complaint to the managing partner. We will conduct an additional review and respond to you within 14 business days.

Our Commitment

We are committed to handling all complaints fairly and transparently. We constantly strive to improve our services, and customer satisfaction is our top priority. If you have any additional inquiries about our complaints policy, please do not hesitate to contact us.

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